Dero funds stuck in between?

Hi, I made a transfer from kucoin to atlantis web on the 24th but no funds came through. TXID is recognised but shows 0’s. Kucoin said they made the transfer and I should get in contact with you.

First pls confirm your Atlantis TXID on
if TX doesn’t exist contact Kucoin exchange.

Response from KC

Dear Valued KuCoin User,

Thank you for reaching out to KuCoin customer support.

By checking the transaction record, your withdrawal has been managed successfully. The related record can be found on blockchain and the funds have been transferred to the wallet address which you specified.

Please be advised to contact the support team from the receiving party to get further assistance on funds transaction.

If you have any questions or concerns regarding this process, please don’t hesitate to let us know.

Kind regards,

KuCoin Customer Care and Support Team

Any way to take legal action against KC?