Hi guys,
I am having login issues on Engram for Mac M1. I followed the installation instructions from this video:
So Engram is extracted in the user folder. Recovering the account goes well, but when I try to login the screen is stuck at the yellow dot (first of three).
I already tried to reset to defaults, without any succes. Is there anything else I can try?
Also deleted the datashards and/or gnomondb folder. No luck 
I have the same problem but on Linux. 
Engram freezes at login for some reason.
Then I gave the new web-wallet a try, and that won’t work either. Can login but it won’t sync or something (don’t remember exactly right now).
I have some coins @ tradeogre that I want to send to my wallet. Thing is, I bought them before the switch to stargate. Are these coins stuck on tradeogre now? TO says the coins will be sent on the stargate-network so it should work to withdraw? I tried, but it failed for some reason.
Anyway. Right now I just want to get the wallet to work.
// tbt
More people had the same problem, seems to be a network thing. In my case, all is working now!
I first had to reinstall BTW 
I am having problems with Engram WALLET now too… It worked fine a few months ago… Today it says the password I entered was INVALID… twice… I know that it wasn’t… I restore account with seed phrase… SUCCESS it says. I enter new password… INVALID PASSWORD it says again… I recover account again… SUCCESS it says again…
No INVALID password this time… But ENGRAM wallet immediately disappears when clicking ENTER… nothing further happens…
I download ENGRAM wallet again… recover account with seed for 3rd time… SUCCESS for 3rd time… I enter new password again… No INVALID password this time either… But ENGRAM wallet immediately disappears AGAIN when clicking ENTER. Nothing further happens… Any help please?
Is ENGRAM supposed to show up in my desktop Control Panel Programs list? It isn’t there…
With respect to the invalid password, can’t help you there. That would be between your system and the .db file that is being saved. Ensure you don’t utilize different keyboard layouts between logging in or other situations. So long as you have your seed to restore, you can if your passwords do not match.
Ensure that you’ve extracted the files. Unzip/extract the file that was downloaded from github (assuming you didn’t build from source), or if you built from source then should already be good.
Engram is simply a binary, nothing is installed on your system. You simply run the executable that you built/download.
Further updates to Engram will be released in time, there are optimizations and fixes being worked on that will come. Keep an eye on the github repo for updates.
Thank you again @nelbert442 . Your assistance is again much appreciated.
The password issue seems to be resolved. I have downloaded the ENGRAM Windows 64BIT wallet another 3 times since, from DERO website link to GitHub. I have extracted the files, clicked the .EXE FILE, and the Green ENGRAM interface opens on my desktop. I can select the latest .db account I created… But as mentioned, as soon as I click ENTER after inserting correct password, the ENGRAM wallet just disappears and nothing further happens… every time…
I have a VPN disabled, but no difference. I have recently previously installed BITDEFENDER Antivirus.
I have also recently previously erased all unnecessary temporary system cache in Windows 10 to enhance PC performance with the “prefetch” “cleanmgr” “temp” and “%temp%” commands. as instructed in this video How to Clear ALL CACHE & JUNK From Windows 11 & Windows 10 (Easy Way) - YouTube
Do you think any of these actions may have deleted any necessary files from my initial ENGRAM install months ago, that are necessary for Engram to open, and if so what can I do to restore them other than re-install ENGRAM, which I have already done another 3 times since the problem arose, with no success.
I have another old Windows 7 PC, but am reluctant to try installing on that, if Engram will even work on Windows 7?..
This 99% of the time is related to not extracting the files. But if you are certain you did to a new directory, delete the datashards folder (if it exists) and re-launch. But the reason it closes is due to a panic for being unable to write data to your disk wherever it’s located. Generally this is due to the inability to do so within an archive (zip/tar.gz etc.), so extracting to a new location is necessary.
I copied downloaded zip file to a “DERO” folder I keep on my desktop. Deleted all previous Engram files in that folder. Then extracted zip to that same folder. Is that ok?
I just now deleted the dastards folder and relaunched Engram as you advised… Same problem again…
What do you mean by extracting them to a new directory location? You mean create a new folder (where?) or do you mean extract to a folder on a different drive?
So you don’t think the temp cache deletion I performed may be the cause?
Will Engram work on Windows 7 PC? Advisable or not?
Just general practice of extracting from a zip to a new directory is all.
I don’t know, depends on your system.
No idea, haven’t tested nor run Windows 7.
Thanks, would you mind explaining what you mean by a “new directory” please? Any other folder on my desktop, other than the DERO one it was in, where the now deleted Engram .exe was… or does it have to be somewhere else specifically, not on the desktop, or on a different drive or what?
Any other folder than where the zip file was is fine. It’s just a clear separation to ensure that you’ve properly extracted it and are using the right file.
@nelbert442 I again deleted all previous ENGRAM files and folders… Redownloaded ENGRAM wallet for Windows 64bit for the 5th time… extracted to a new folder on desktop. Recovered account successfully for the 5th time… Entered password… Wallet immediately disappears again… Nothing further happens…
All this cryptographic privacy is not much use if the wallet is so private that it can’t be accessed because it doesn’t work… Wouldn’t you agree?
Do you have any contact with the wallet devs on Discord, where I am still censored and am not allowed to communicate? If they do not know about this problem then they cannot know to fix it… right?
Could you forward this problem to them perhaps and ask them to fix it please or ask them to suggest a way to resolve it? Nothing is working after trying every day for 2 weeks…
Next update is in progress and these issues are known . No concrete date yet .
In the meantime checkout what’s coming if you’re interested, otherwise the important components to above is stability will be improved on next releases . Update for the Engram GUI wallet for DERO is full of new features | by Kryptoid | DERO | Jan, 2023 | Medium
If you still have trouble , just utilize CLI for now .
Thanks… I haven’t tried on CLI for my new stargate address funds, as I still have the previous CLI wallet installed for my vanished, inaccessible Atlantis DERO… that I am waiting for this announcement for to be able to finally access and recover, so I didn’t want to mess with a new CLI wallet in case it may confuse matters further or be needed as it was, in some way to access what was in it before…
If I download the new stargate CLI wallet, will that overwrite the previous Atlantis CLI wallet?
Will I still be able to access the previous Atlantis Stargate wallet, after downloading the Stargate CLI wallet, in case it may be needed in some way to recover the Atlantis funds?
Any news on when this announcement is due this quarter, since we are nearly at the end of the quarter it was said to arrive in? @nelbert442
Hi there I have been using the Engram GUI wallet for quite some time. No issues with it, did receive some Dero coins with it. Last time that I openend it was about three weeks ago. Have not change d anything on my computer since… Meanwhile each time I try to log in the GUI wallet is kind of frozen after entering the password. I sucessfully used my seed phrase and recovered my account. But login still not possible…waiting for the wallet to open, not gonna happen.
What am I doing wrong?
I have the same issue and from what i pulled out of the terminal is that the GUI wallet is unable to connect.
My machine is a iMac so i was able to start the GUI from the CLI.
Output below:
Welcome to Engram.
Copyright 2020-2022 DERO Foundation. All rights reserved.
OS:darwin ARCH:amd64 GOMAXPROCS:16
2023/03/16 19:19:01 [GetLastIndexHeight] No last index height. Starting from 0
2023/03/16 19:19:01 Trying to connect…
2023/03/16 19:19:01 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:01 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:01 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
2023/03/16 19:19:01 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:01 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:01 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
2023/03/16 19:19:01 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:01 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:01 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
2023/03/16 19:19:46 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:19:47 Trying to connect…
2023/03/16 19:19:50 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:50 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:50 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
2023/03/16 19:19:50 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:50 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:50 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
2023/03/16 19:19:50 Fyne error: could not load SVG, falling back to static content:
2023/03/16 19:19:50 Cause: XML syntax error on line 3: invalid UTF-8
2023/03/16 19:19:50 At: /Users/dank/go/pkg/mod/fyne.io/fyne/v2@v2.2.2/internal/svg/svg.go:27
[Engram] New transaction ring size: 8
2023/03/16 19:20:32 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:20:33 Trying to connect…
2023/03/16 19:21:18 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:21:19 Trying to connect…
2023/03/16 19:21:22 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:21:23 Trying to connect…
2023/03/16 19:22:08 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:22:09 Trying to connect…
2023/03/16 19:22:54 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:22:55 Trying to connect…
2023/03/16 19:23:30 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:23:31 Trying to connect…
2023/03/16 19:23:31 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:23:32 Trying to connect…
2023/03/16 19:23:35 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:23:36 Trying to connect…
2023/03/16 19:23:55 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:23:56 Trying to connect…
2023/03/16 19:24:41 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:24:42 Trying to connect…
2023/03/16 19:24:53 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:24:54 Trying to connect…
2023/03/16 19:24:54 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:24:55 Trying to connect…
2023/03/16 19:24:55 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:24:56 Trying to connect…
2023/03/16 19:25:41 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: i/o timeout
2023/03/16 19:25:42 Trying to connect…
2023/03/16 19:25:43 [Connect] ERROR connecting to daemon dial tcp 89.38.99.117:10102: connect: connection refused
2023/03/16 19:25:44 Trying to connect…
Terminated: 15
logout
Saving session…
…copying shared history…
…saving history…truncating history files…
…completed.
Deleting expired sessions…7 completed.
[Process completed]
I am using the GUI engram wallet for Windows OS. I agree, it seems that is does not connect to the blockchain. Again, 3-4 weeks ago I had no issues with ist, haven’t changed anything since, and 2 days ago I ran into trouble. I am wondering whethetr is has something to do with a “Blockchain split ?!”. I heard that DERO currently is experiencing one but which seems to be not unusal for a relatively new blockchain. I listened to Crypto Viginaty guys who said that BTC has also experienced that in it’s early phases. I have got no clues. I guess I need to wait until new Dero wallet has been launched.
There has been an unexpected chain split on March 11 and for the CLI Wallets there has been a work around posted(see DERO Network Update. Network Disruption Resolution | by Dank | DERO | Mar, 2023 | Medium) so my guess is that the Engram GUI wallet is trying to connect to the severs that have been excluded from the chain until the issue has been remedied (could also mean a Engram Wallet update)