Unable to withdraw from Kucoin using DeroHE network, unfamiliar with DSTport

DERO Support Misc DERO Support Questions
#1

Greetings,

I cannot withdraw my coins from Kucoin to my DERO CLI wallet. I also do NOT know what is meant by Dstport. I was denied withdrawal when I left the field blank. I also made up a number and entered it in the Dstport field but was denied again.

I have a good number of coins already in this CLI wallet, so I believe the wallet and address are good. I had converted it to Stargate well before the deadline. The error message I receive when trying to withdraw is ‘incorrect wallet address’.

I reviewed all of the posts on this subject (starting back in July '22) but have not been able to resolve the issue. I also tried to move DERO from Kucoin to my Tradeogre account but this was also deemed an ‘incorrect wallet address.’ Desperately need some guidance. Thanks.

#2

Believe Kucoin has had their fair share of withdrawal pauses . Last I heard they were still working on it however their support would be best.

Destport is a way to uniquely identify the txn by adding some more bits to the destination. This can be any numerical value such as 150 etc. Generally withdrawing does not require a dest port but deposits do because kucoin do not use integrated addresses for unique identification of deposits.