Wallet access is going from Bad to Worse .... Need help

[Ethoskiwi]

Hi Support.
Have looked at Wallet Support threads and followed through step by step but have now gone from Windows Wallet which showed my balance with the sync reading being 0 / 0. Now I now there has to be sync numbers equal on both sides of ‘forward slash’. ( 123456 / 123456 ). Also have more Dero to enter wallet form Tradeogre and of course it has not appeared.

1. Have tried to register wallet again by entering #4 but after waiting and hour or so, nothing has happened.
2. Decided to 'Recover Wallet using seed words and ‘bugger me days’ the balance that I had disappeared so now the reading is 0 / 0 0.00000.
3. I am now at a complete loss as have no Dero showing in my balance, no transaction of more Dero from a day or so back able to enter wallet as it appears to be unregistered and un synced.
   I need step by step instructions for a real dumb, non techy person to restore a working Dero Wallet with all my Dero showing up in the Wallet.
   Thanks very much in advance.
   Ethoskiwi
   
   

[rains]

I have to concur, both the CML wallet and the rubbish app: ENDGRAM are useless. Its a terrible state of affairs, which is not new, its been months not functioning. Even your web wallet has disappeared. Sorry, but I hope this serves as a warning to other potential investors.

[secretnamebasis]

you aren’t connected to a node.

[secretnamebasis]

CLI works great when you use it as directed.
ENGRAM recently had an awesome update for improved performance.
web wallet was discontinued.