To update and refresh wallet balance try following steps:
1] Make sure Derod daemon(derod.exe) and wallet(dero-wallet-cli.exe) are up and fully synced by running status cmd both in daemon and wallet.
2] Run set refresh-from-block-height 1 cmd in wallet
3] Run refresh, rescan_bc, balance cmds in wallet to sync wallet with daemon.
If still any issues Re-verify daemon block height on http://explorer.dero.io/