To update and refresh wallet balance try following steps:
Download latest binaries from github.
1] Make sure Derod daemon(derod.exe) and wallet(dero-wallet-cli.exe) are up and fully synced by running status cmd both in daemon and wallet.
2] Try option 11 ( Rescan Blockchain) and 14 ( Balance Rescan)
Gui wallet connects to remote node and do not require above options.
If still any issues Re-verify daemon block height on DERO Block Explorer