I am having troubles recovering my DERO Web Wallet (at https://wallet.dero.io/). I don’t use it since Sept 21. Now, I am trying to recover it, and after using the 25 words, I get a “Error err Seed not found in any Language” message. Pretty sure about the correct seed words.
could you please give me some assistance.
Thank you.
Thank you for your guidance, nevertheless the problem persists. This time I used the walletatlantis.dero.io but the result was the same: “Error err Seed not found in any Language”. I am pretty sure I am using the correct words. I am using single space in between each word. Is this correct?
The language is english (default selection). No characters at the beginning/end. The form to recover the wallet starts by asking the “wallet name”, which I am not sure. Do I need to fill this with accurate name? or the 25 word phrase plus password would be enough?. Thanks
okay. thanks. Tried everything above, but nothing changed. Meanwhile I downloaded the CLI wallet (remote) and tried to recover from there. Same result. Anything else I may try? Thanks
Hi, the last time I used the dero web wallet, was to deposit dero, which was back in 21 September 2021, I think it was before the upgrade from Atlantis to Stargate. Could it be the reason I’m unable to access my balance on the web wallet, is because I haven’t converted to the dero deposited into the Stargate version? If yes how do I convert it?
Having same problem - have accessed the dero webwallet several times in the past but now getting “Error err Seed not found in any Language”. Have checked and double-checked and have checked for odd characters at beginning and end. Am at https://walletatlantis.dero.io/.
Have posted this once elsewhere, just found this thread which is exactly and only the problem I’m having.