Error err Seed not found in any Language

DERO Support Wallet Support
#1

Hi

I am having troubles recovering my DERO Web Wallet (at https://wallet.dero.io/). I don’t use it since Sept 21. Now, I am trying to recover it, and after using the 25 words, I get a “Error err Seed not found in any Language” message. Pretty sure about the correct seed words.
could you please give me some assistance.
Thank you.

#2

For old chain open using walletatlantis.dero.io
How to Swap Atantlis coins to Stargate on TradeOgre — DERO Documentation documentation

#3

Thank you for your guidance, nevertheless the problem persists. This time I used the walletatlantis.dero.io but the result was the same: “Error err Seed not found in any Language”. I am pretty sure I am using the correct words. I am using single space in between each word. Is this correct?

thanks

#4

Remember the language and/or remove extra characters from beginning/end of the 25 words seed.

#5

The language is english (default selection). No characters at the beginning/end. The form to recover the wallet starts by asking the “wallet name”, which I am not sure. Do I need to fill this with accurate name? or the 25 word phrase plus password would be enough?. Thanks

#6

Wallet name is just name is the wallet file in cache.

Check all 25 words against derohe/english_mnemonics.go at main · deroproject/derohe · GitHub

1 Like
#7

Sorry, I did not understand the “Wallet name” part of your comment.
About the 25 words, following your link, all are correct.

#8

“Wallet name” is any name you assign to the file for identification of the wallet.
Feel free to use any name.

#9

okay. thanks. Tried everything above, but nothing changed. Meanwhile I downloaded the CLI wallet (remote) and tried to recover from there. Same result. Anything else I may try? Thanks

#10

Paste some screenshots of same result.