Error err Seed not found in any Language

DERO Support Wallet Support
#1

Hi

I am having troubles recovering my DERO Web Wallet (at https://wallet.dero.io/). I don’t use it since Sept 21. Now, I am trying to recover it, and after using the 25 words, I get a “Error err Seed not found in any Language” message. Pretty sure about the correct seed words.
could you please give me some assistance.
Thank you.

#2

For old chain open using walletatlantis.dero.io
How to Swap Atantlis coins to Stargate on TradeOgre — DERO Documentation documentation

#3

Thank you for your guidance, nevertheless the problem persists. This time I used the walletatlantis.dero.io but the result was the same: “Error err Seed not found in any Language”. I am pretty sure I am using the correct words. I am using single space in between each word. Is this correct?

thanks

#4

Remember the language and/or remove extra characters from beginning/end of the 25 words seed.

#5

The language is english (default selection). No characters at the beginning/end. The form to recover the wallet starts by asking the “wallet name”, which I am not sure. Do I need to fill this with accurate name? or the 25 word phrase plus password would be enough?. Thanks

#6

Wallet name is just name is the wallet file in cache.

Check all 25 words against derohe/english_mnemonics.go at main · deroproject/derohe · GitHub

1 Like
#7

Sorry, I did not understand the “Wallet name” part of your comment.
About the 25 words, following your link, all are correct.

#8

“Wallet name” is any name you assign to the file for identification of the wallet.
Feel free to use any name.

#9

okay. thanks. Tried everything above, but nothing changed. Meanwhile I downloaded the CLI wallet (remote) and tried to recover from there. Same result. Anything else I may try? Thanks

#10

Paste some screenshots of same result.

#11

Hi
I have the exact the same issue.

Has this been resolved?

#12

Check for strange/unusual extra character form seed from beginning/ending. Sometimes copy/paste induces those on some terminals…

#13

Yes I’ve done that and checked 3 times but the issue persists.

#14

Have you tried CLI wallet Create-Register/Restore wallet on DERO Stargate Network

#15

Check all 25 seed words relative to mnemonics go files/lists (choose your language): derohe/walletapi/mnemonics at main · deroproject/derohe · GitHub

#16

Hi, the last time I used the dero web wallet, was to deposit dero, which was back in 21 September 2021, I think it was before the upgrade from Atlantis to Stargate. Could it be the reason I’m unable to access my balance on the web wallet, is because I haven’t converted to the dero deposited into the Stargate version? If yes how do I convert it?

#17

Use walletatlantis.dero.io for old Atlantis coins.

#18

Having same problem - have accessed the dero webwallet several times in the past but now getting “Error err Seed not found in any Language”. Have checked and double-checked and have checked for odd characters at beginning and end. Am at https://walletatlantis.dero.io/.

Have posted this once elsewhere, just found this thread which is exactly and only the problem I’m having.

#19

Try Atlantis cmdline wallet.

#20

Sorry is there a Atlantis cmdline wallet for mac? It all seems to be Windows based.